How do my customers check-in?

Posted on July 9, 2013 (February 3, 2020) by Joe Brannon

How do my customers check-in? When your customers check in to your digital loyalty rewards program, the process should be fast and should not slow down your line. 1. Every time your customer visits your store they will simply hit the green button and enter their mobile number. 2.  After they check-in, one of the […]

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How do my customers redeem a reward, retention offers , or textALERT offers?

Posted on July 9, 2013 (July 18, 2019) by Joe Brannon

How do my customers redeem a reward, retention offers , or textALERT offers? Redeeming rewards, retention offers, and textALERT offers is intuitive and simple for your customers.  We’ve also designed the program to reduce fraud when offers are being redeemed by time and date stamping the claim text. When your customer checks-in using the green button […]

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When will my customer receive the automated retention textALERT?

Posted on July 9, 2013 (February 3, 2020) by Joe Brannon

When will my customer receive the automated retention textALERT? Our automated retention program is designed to drive in those customers who have not visited your store in a while. Most companies have no way to reach out to their customers in a personal way and say we miss you. You can decide how long a […]

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How to login to my account, see results and send textALERTs?

Posted on July 9, 2013 (August 17, 2021) by Joe Brannon

How to login to my account, see results and send textALERTs? When you signed up you received a welcome email that provided you with your username and temporary password.  Once you are ready to login you can click login at the top right of the screen or you can visit my.blog.tlconnects.com.  I recommend visiting my.blog.tlconnects.com […]

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How do I change my Sign-Up Offer?

Posted on July 7, 2013 (August 17, 2021) by Joe Brannon

How do I change my Sign-Up Offer? The sign-up offer is one of the most important parts of running a successful digital rewards program.  It is what incentivizes your customer to sign-up for your rewards program which then gives you permission to engage them through textALERTs and other automated text communication. As you launch your […]

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How do I reset the iPad kiosk?

Posted on July 7, 2013 (February 3, 2020) by Joe Brannon

What happens if the customer engagement kiosk goes down? We see the kiosk typically go down for two reasons: Reset Kiosk A simple power cycle typically corrects any issues that may arise with a device. Reset by: 1. Hold down on the power button located inside the opening on the upper left, back side of […]

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